(CS = Customer Service)
Rude CS: "Hello?" (He did not even greet the customers with the company name or identify himself)
PinPin: "Hi, i've lost my ATM Card today and would like to report it."
Rude CS: "Ok, your IC number?" (in a rude tone)
PinPin: "750201-01-xxxx"
Rude CS: "Your bank account number?"
PinPin: "Huh, i do not know my bank account number."
Rude CS: "You only have one account with Public Bank?"
PinPin: "Yes."
Rude CS: "Ok, the card is cancelled."
PinPin: "Erm, so i just go to any of the branches to get a new card?"
Rude CS: "Yes."
PinPin: "Ok, thanks."
Rude CS: "Ok." (Then put down the phone)
I was appalled by such service level. Seriously, i've always thought that Public Bank provides the best service among all the banks in Malaysia, and now i know that i'm so wrong.
When i called the banks in Singapore, the customer service personnel was very polite and helpful (or at least they sounded so). They would asked me a bunch of questions to verify my identity before proceeding with my request.
Yet, with Public Bank, all i need to say is just my IC number? So anyone can just call in to cancel someone else's card!
Furthermore, the way that he conducted himself on the phone had absolutely no courtesy. No "may I", "please" or "thank you". All questions were asked in one incomplete sentence in a rude tone. He also did not offer to tell me how i could get a replacement card, nor did he greet the customers properly when picking up and putting down the call. It was horrendous.
I think i'd better call the bank again to make sure the ATM card has indeed been cancelled. I wouldn't be surprised if it hasn't.
